問題查詢

FAQ (English)

Purchase, Payment, Subscription and Refund

Linktel Inc. (PChome & Skype) is the official local partner of Skype (Microsoft), providing legal and localized Skype service for all Taiwan-based users, from purchase and transaction to customer support.

Users can still access Skype’s official website: www.skype.com, and sign in to “Account” to check call history, purchase orders, and change account settings etc. All purchase made at www.skype.com will still be valid and active.

If you have any question regarding Skype service, please feel free to contact our Customer Support.

If you don’t have a Skype account yet, it’s easy to get started.
1) Download and install Skype
2) Start Skype and click Create an account (or go directly to the Create an account page ).
3) Enter your details on the page:
- Use a valid email address. You’ll need it to sign in. We also use it to send you important information about Skype and any purchases you make.
- Choose a Skype Name. It must be between 6 and 32 characters, start with a letter and can contain only letters, numbers, full stops, commas, dashes and underscores.
- Choose a password. It must be between 6 and 20 characters, contain at least one letter and one number, and is case-sensitive.
4) Read the Skype Terms of Use and the Skype Privacy Policy, and then click I agree - Continue.
You’ve now created a Skype account.

Linktel Inc., (PChome & Skype) is the official local partner of Skype in Taiwan, and is required to follow Taiwan telecommunication regulations. According to the National Communications Commission of Taiwan* (NCC), PChome & Skype are required to verify users' account information before users start using Skype service. (Learn more about the National Communications Commission)

If you are not a citizen of Taiwan, please provide TWO photo copies of:
(1)*Passport* (REQUIRED)
(2) any of the following IDs:
- NHI IC Card (National Health Insurance Card)
- Alien Resident Certificate (ARC or Resident Permits)
- Legal working permits

Please submit your request and the the above mentioned ID copies in graphic files to our customer service, we will assist you as soon as possible.
ID verification for non-Taiwan citizens
Contact Customer Support
Fax: +886-2-2709-7860
Customer service for Online Skype ID: online_service

Skype Credit is a great way to pay for various Skype products and to enable Skype features that aren’t free.
You can use it to make great value calls to mobiles and landlines across the world, send low cost SMS text messages and to forward calls. You can also use Skype Credit to buy a subscription, and to connect to over 2,000,000 WiFi hotspots worldwide using Skype WiFi.

Buying Skype Credit from PChome & Skype is easy and you can buy with the following methods:
- Online: Payment including credit card (Visa, Master Card, JCB), ATM
- Kiosks at Taiwan local convenience store: 7-11, Family, HiLife, OK Mart

Please note: All PChome & Skype users are required to register and verify your account validity in order to meet the Administrative Regulations on Type II Telecommunications Business in Taiwan.
》Why do I need to register and verify my ID with PChome & Skype?

To buy Skype Credit:
For Non-Taiwan citizens currently or temporarily residing in Taiwan, you may purchase Skype credits and subscriptions from online or from convenience stores.

Online Purchase:
1) Go to  PChome & Skype English site > Buy/Redeem > Purchase
2) Select the amount you’d like to buy, and sign-in with your Skype account and password
If you have not register and verify your account detail with PChome, please do so prior purchasing products from PChome & Skype. 》Why do I need to register and verify my ID with PChome & Skype?
3) Fill-in all required fields, including a Taiwan local mobile number and a local billing address.
4) Agree to the PChome & Skype Terms and Condition.
5) Select Payment Method (Visa, Master Card, JCB, ATM) and proceed with payment
Once payment is completed and received, your Skype credit or subscription will be send and activated within 10-15 minutes. You can now call mobiles and landlines, and the price of the call will be deducted from your balance.

Other purchase methods:
- Kiosks at Taiwan local convenience stores, including 7-11, FamilyMart, OK Mart, HiLife. Please follow image directions on our “How to buy from convenience store kiosks”, or ask for assistance from store clerks.

- Ask friends or family members in Taiwan to purchase and redeem the products for you 

For Non-Taiwan citizens residing OUTSIDE of Taiwan:

You may purchase Skype products from PChome & Skype for Oversea Users. Payment method includes: Credit Card, Union Pay, PayPal (Please use PayPal accounts created outside of Taiwan).

Friendly reminder:
*You may need to register and verify your ID with PChome & Skype if you wish to purchase from PChome & Skype.

If you have successfully purchase at 7-11 ibon Kiosk, please remember to return to PChome & Skype site and redeem your 7-11 purchase:
1) Go to Redeem from our English site http://skype.pchome.com.tw/en/
2) Please fill in required information, and check whether it is the correct product before clicking on "Redeem"
3) After redeeming your ibon purchase, check your Skype balance in 10-15 minutes.

If your balance is still not updated, or you still have not receive purchase notification, please contact our Customer Service for assistance.

Skype Subscriptions are not Skype credits, and will not be added as credits to your Skype balance. If you wish to check whether your subscription has been activated, please login to "My Account".

Oversea users may choose to pay with PayPal accounts registered outside of Taiwan.

1) Select purchase item
- English site
- For Overseas Users
2) Login with your Skype account or MSA account
3) Confirm your purchase, and fill in correct customer information

4) Oversea users may choose to pay with PayPal accounts registered outside of Taiwan

5) You will be redirected to PayPal's site, please login with your PayPal account

6)Confirm your order and customer information, and click “Continue” to complete this purchase


**Only users residing outside of Taiwan may select "PayPal" as payment methods**

PayPal will validate users transaction, if you have encountered failure paying with PayPal, please contact PayPal directly.

If the failure is not related to PayPal, please contact our Customer Support for assistance.

You can ask for a refund of your Skype Credit within 15 days from its purchase, but only if you haven’t used it. You can ask for a refund of your subscription if you haven’t used it and it hasn’t expired.

Please contact our Customer Service to request a refund from PChome & Skype.

Purchases made at www.skype.com, please contact Skype Customer Support.

If you have purchased wrong products (Skype credits or subscriptions) at the following Taiwan convenience stores: FamilyMart, OK Mart, HiLife, and wish to get a refund, please go back to the store that you purchased the products from, and provide 1)Original Receipt, 2)Original Purchase Invoice to the store clerks for refund.
Store clerks may need to check and confirm the product status before making the refund (only products that have not yet been redeemed can get a refund from CVS).

If you purchased via 7-ELEVEN ibon Kiosk, please contact our Customer Support for assistance.

If you thought you had some Skype Credit, but aren’t able to use it anymore, it may be because it has become inactive. Skype Credit becomes inactive if you don't use it for a certain period. Don’t worry! It’s really easy to re-activate it.

To re-activate your Skype Credit:
1. Sign in to your Skype account
2. If your Skype Credit is inactive, you’ll see a Reactivate credit button in the sidebar. Click Reactivate credit.
3. Check the credit that appears, then click Reactivate credit.
4. Wait for the credit to reactivate. It can take a little while.
5. That’s it. Your Skype Credit is ready to use again!

In future, you can keep your Skype Credit active by making sure you place a call (outside of your subscription, if you have one) or send a text every 180 days.

In case you forget, we send two email notices, 7 days and 2 days before your Skype Credit expires, to remind you to keep your Skype Credit balance active.

The price of a call varies depending on where you want to call, and whether you choose to pay as you go using Skype Credit, or buy a calling subscription.

You can check the pay as you go call rates on the Rates Page of our website. Just select the country you want to call from the pull-down menu, or if you want to see rates to all countries, click See all rates.

You can also check the rate per minute before you make a call from Skype. Just click the Call phones tab to open it, and click on the flag icon and select the country you want to call from the drop-down list. Both the pay as you go and the subscription rates for that country are displayed.


The call rate is also displayed in the call window once the other person picks up the call:


Remember, our call rates are the same no matter where you are calling from. They only vary depending on where you are calling to.
The person you call does not get charged any fees by Skype. However, in some countries (for example, the US) people pay for both incoming and outgoing calls on their mobile phones. Also, if you call someone's mobile phone and they are out of their normal network, they might be charged roaming fees by their phone company.

The cost of sending an SMS text message from Skype varies according to the country you’re sending it to.
It’s easy to check SMS text message rates to any destination.

Important: Sending SMS text messages is not covered by subscriptions.

If you have Skype Credit, you can also check the cost of sending an SMS text message from within Skype. It's displayed on the bottom right of the conversation box before you send a text:

A one-month subscription is valid for one calendar month, which means if you purchase a monthly subscription on the 15th of the month, it will be valid until the 14th of the next month and your minutes will be reset the day after (at the same time minutes were activated the month before).

By default, subscriptions are renewed automatically, but you can cancel your recurring payments at any time.
The recurring payment is taken three days in advance of your subscription expiring, to ensure prompt delivery of your subscription. You don’t lose these three days though: your subscription is still valid for the full period that you sign up for (1, 3 or 12 months).

If you have a fixed-minute subscription (60, 120, 400 or 800 minutes), your minutes are reset each month. If you have unused minutes, they are not carried over to next month.

If you use up your minutes allowance before the end of your subscription period, you will be charged Skype’s standard rates until your minutes are reset the following month. The newly purchased minutes will become active only when the billing period for the first one ends.

If you urgently need more minutes, we recommend you to buy the same package but with different amount of minutes or consider buying an unlimited subscription.

To check how many minutes you have left for the current month, sign in to your account, click your existing subscriptions in the left pane, and then click Settings next to your subscription. You can then see how many minutes you have left on your subscription and which countries your subscription covers, as well as check the next payment date and manage your payments.

Your minute allocation is reset each month, and any unused minutes are not carried over. If you want to check how many minutes you have used in previous months, to make sure you are getting the best value possible from your subscription, you can look at your call history. To view your call history, sign in to your account and under Account details, click View usage history. Your call history is listed per month. The duration of each call you have made is displayed, so you can work out how many minutes you have used and how many you have left.

Please note, after you made a call, please wait 15-30 minutes before checking for the remaining minutes left in your account.

We recommend that you keep a record of this for your personal reference. You can do this in one of the following ways:

- Click Export to history file to export the call history to a CSV file.

- Copy and paste your history into a personal file.
- Press the Print Screen key on your keyboard to take a screenshot of your call history and save the image for future reference.

After you’ve ordered your subscription, you will receive an email confirmation with the details of your purchase.

The subscription appears in your account as a delivered order. To check your order history, sign in to your account and in the Account details section, click Billing information > Purchase history.

On the left side of your account page, you can also see the list of your active subscriptions.

To cancel a subscription, you need to cancel the recurring payments. However, the subscription you’ve purchased remains active until it reaches its expiry date. For example, if you purchase a 3 month subscription, and then choose to cancel it, the subscription will remain active until the end of the 3 month period.

If you don’t want to keep your subscription, you can request a refund, but only if the subscription is unused and it hasn’t expired.

To cancel your subscription:
1. Sign in to your account and, on the left of the page, click your existing subscriptions.


2. Click Settings next to the subscription you want to cancel. (If you just have one subscriptions, you won't see a Settings link; just click your subscription.)


3. Click Cancel subscription.


4. Confirm that you'd like to cancel it. Information on the subscription you have cancelled is displayed.


You can click Reactivate to reactivate the subscription at any point. This option is available for 90 days after cancelling the subscription.

**Important: If you need to cancel a subscription, make sure to do it at least three days before the renewal date; otherwise, you might be charged for the next billing cycle.

You can view your Skype Credit balance and purchase history in your account. To view your account, simply sign in to your account with your internet browser.

To see a list of your purchase history, click Account Details, then click Purchase history.


To view the details for individual orders, simply click an order number.


Here you will find the following details:

Purchased by – who made the order (this will be your Skype Name)
Transaction date – the date and time the order was made
Payment method – what was used to make the order (Credit Card, PayPal, Skype Credit and so on)
Status – displays whether the order has been delivered
Items in this order – what products were purchased as part of this order
You can also click the Download this order's Terms of Use link to get a copy of the terms of use specific to each order.

You can also view your Skype Credit balance in the Skype application.
- In Skype for Windows desktop, it is displayed next to your Skype Name.
- In Skype for Mac OS X, the credit balance is displayed under your Skype Name.

It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the following:

First, ensure that your order has been delivered. Sign in to your account and click Show purchase history. You can see the order number and the status (e.g. Pending, Delivered).

Next, check that your Skype Credit balance is positive. You may need to sign out of Skype for the balance to refresh. Click Skype > Sign Out (or Skype > Quit Skype on a Mac) and sign in again with your Skype Name and password.

Note that simply closing the Skype application and restarting again is not the same as signing out. That won't actually refresh your balance.

Finally, attempt to place a call. In some cases where a balance has not updated after a purchase, making a call can force the update. If your order has been delivered, the call will connect and your balance will then update.

Important: If you have bought a subscription to call one or more countries, this will not show up on your Skype Credit balance. It will be displayed as a delivered order in your account.

Account and Profile

If you want to change your Skype account password, you do so easily using your internet browser:
1. Sign in to your account
2. On the left side of the page, click Change password.
3. Enter your old password, then enter a new one twice in the fields provided.
4. Click Save.

Forgot your account or password? Go to the Account Recovery page and we will help you retrieve your account and password back.

You can also change the password of your Microsoft and Facebook accounts if you’ve previously merged them with your Skype account. Simply click Reset or change password next to the account you want to change the password of. You’ll be redirected to the Microsoft or Facebook website* where you can change it.

*Skype is not responsible for the content of external sites. If you used to sign in to Skype with your Microsoft account but have forgotten your password, visit the Microsoft account page to recover it.

If you no longer want to use your Skype account, you first need to remove all your personal information from your profile. This will ensure that other people cannot search for you in Skype by using personal information such as your full name, email or phone number (although they’ll still be able to search for your Skype Name).

The personal details contained in your profile depend on information you provided when you created or updated your profile. It may include your name, gender, date of birth, phone number, email address, mood message and any profile pictures of yourself you’ve uploaded.

To delete the personal details from your profile:
- Sign in to your Skype account
- Under Account Details, select Profile.
- In the Personal information section, click Edit next to Change password.
Remove any personal details you provided. You can replace your details in the fields with random characters such as “qwerty” or “xxx” because empty fields cannot be saved.
- Click Save.

You can also remove your Skype Name from the Skype sign-in screen.
If you want us to remove your Skype Name from the Skype directory, you need to contact our Skype Customer Service. It may take up to two weeks to remove your name from the directory.

When we remove your Skype Name from the Skype directory, it will still appear in the contact lists of people who have added you as their contact. Only they can remove you from their contact list. But even if they don’t, they won’t be able to call you on Skype.

When you first registered with Skype, we asked you to provide us with an email address that was automatically set as your primary email address. We use your primary email address to contact you with important information about your Skype account.

To add another email address to your Skype profile:
1. Sign in to your account
2. Click your profile picture or select Profile in the Account details section.
3. In the Contact details section, click Add email address under the list of your registered emails.
4. In the empty box that appears, enter your new email address and click the green Savebutton at the bottom right of the page.


Note that you will only see your primary email listed in your profile at Skype.com, and not in your Skype client. If you change your primary email, your original primary email will show as an additional email address in your Skype client; your new primary email will be visible in your profile at Skype.com.

You can add up to three more profile email addresses or edit those you have already registered.

You can also remove the email addresses you no longer need. To remove an email address from your profile, tap Edit to the right of the Contact details, and then click in the box with the address. Delete the address and click the green Save button at the bottom right of the page.

Be aware that you can’t delete your primary email address as there always needs to be one in your Skype profile. However, there are two easy ways to change your primary email address. You can simply edit the one you’ve already registered, or you can choose one of your profile email addresses to be your primary email address if you want.

To set a profile email address as your primary email address:
1. Sign in to your account.
2. Click your profile picture or select Profile in the Account details section.
3. Scroll down to the Contact details section and click Edit to the right of the Contact details.
4. Select Set as primary email next to the new email address and click the green Save button at the bottom right of the page.

5. Enter your Skype password to confirm the change of your primary email address.

Skype takes your security seriously, and if we suspect that your details might have fallen into the wrong hands, we take action by suspending your account temporarily.

Skype will suspend an account if it has been used in a way that suggests someone might have taken control of it and is using both the account and your Skype Credit or subscription in markedly different ways from your normal behavior. Skype takes a proactive approach to your account security.

We will also suspend your account if you are disputing a payment your bank or credit card company has made to us. When you or your bank disputes a payment, this is called achargeback and we will assume that there is some problem with either your payment method or the account and suspend it.

An account can also be suspended because of violations of Skype’s rules and policies.

Your security is very important to us, and when we suspect that your details might have fallen into the wrong hands, we sometimes take action by temporarily suspending your account.

The easiest way to recover your account is to visit the skype.com "Skype Online resolution center", where you'll need to provide some information about yourself and your account.

Make sure that the details you entered are correct, enter the text into the security box and click Submit.

When we’ve received your details, we’ll check everything over and contact you as soon as possible. Learn more about receiving replies from Skype Customer Service.

How to Use Skype

Where can I download Skype for Android and does it cost anything?
The Skype application is free to download, but mobile operator charges may apply if you use a mobile data connection.

Download Skype for Android phones:
Skype for Android phones is currently available for devices running Android 2.3 and higher.
To get Skype on your device, visit PChome & Skype from your mobile browser and download Skype from Google Play.
Alternatively, go to Google Play and search for Skype. The version of Android running on your device will be recognized automatically and you’ll see only the version of Skype that can be used on your phone.
Note that you'll have to approve the app permissions, as with any Android application.

You can send text messages using Skype for Android phones at the same great Skype rates you get when using Skype on your computer. All you need is a little Skype Credit.

Sending an SMS text message to a Skype contact’s mobile or landline number:
1. Sign in to Skype.
2. Select a contact and tap the button.
3. Select Send via SMS.
4. Enter your message. You’ll see the number of remaining characters as you’re typing in.
5. Tap the send button
If you can’t choose Send via SMS, it means that your contact doesn’t have any phone number attached to their account.
You can also send an SMS text message to a saved phone number.

Unfortunately, due to the Telecommunication Regulation of National Communication Committee in Taiwan, all calls and SMS sent from Skype will carry the PChome & Skype representative number (please refer to the list below); and the person you sent the SMS text message to won’t be able to reply you on Skype.

PChome & Skype representative numbers:
02-77064031、02-77064034、02-77064035、02-77064036、02-77064037、02-77064038、02-77314074、02-77314095、02-77314096、02-77314097、02-77314098、02-77314099、02-66404588、02-66414688

How do I make a video call?
1) Sign in to Skype.
2) Tap the contact you’d like to video call.
3) Tap the video call icon to start your video call.
Alternatively, you can turn on video during a Skype-to-Skype voice call. Simply tap the video camera icon during a call to start sending video.

During a video call, you can:
- Tap to switch between the front and rear cameras, or to turn your video off.
- Tap to mute your microphone.
- Tap to see more options. From the menu, you can view and send instant messages or send files during the video call.
- Tap to end the video call.

If you don’t see these buttons, simply tap on the screen during a video call.
When accepting a video call, you can choose to accept it with video or voice only.

Sending files
Skype is great for sharing your files such as photos, documents or videos with your friends who are on Skype:
1) Sign in to Skype.
2) Select the contact you’d like to send a file to and tap the plus sign in the text field.
3) Tap Send file or Send photo (depending on which you want to send).

If you're sharing a photo, choose Take photo to take a new photo, or tap Choose existing to send a photo you already have on your device.

If you're sending a file, select the application you’d like to use to find or create the file (such as file manager or voice recorder). The file will be sent as soon as the recipient accepts the transfer.

Receiving files
If your contact sends you a photo, it will simply appear in your chat.
If your contact sends you a file, the file transfer request will be displayed in Recent alongside your call history, voice messages and instant messages.

To get the file, simply tap the transfer request and select Accept to start the download. Videos and photos will be saved to your gallery; anything else is saved to your Downloads folder.

* Mobile operator data charges may apply. To avoid data charges over a 3G and 4G networks, we recommend using a WiFi connection for sending files over Skype.

1) Get Skype – Download Skype to your iPhone or iPod touch.
2) Join Skype - get a free account to enjoy instant messages and free calls and video calls with your friends. >>Join Skype
3) Sign in to Skype – Sign in with your new account and add your friends as contacts, then call, video call and instant message with them, wherever you are.

Downloading the latest version of Skype
1) Open the App Store on your iPhone.
2) Search for “Skype”
3) Tap the Skype icon to start downloading Skype.
Skype for iPhone is available in the following languages (based on your phone’s language setting): Catalan, Croatian, Czech, English, Estonian Danish, Dutch, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, and Vietnamese.

If your phone is not set up in any of these languages, Skype will, by default, appear in English. To learn more about the system requirements your iPhone needs to meet to run Skype, simply visit the App Store.*

You can send SMS text messages using Skype for iPhone at the same great Skype rates you get when using Skype on your computer. All you need is a little Skype Credit or a subscription.
Sending SMS text messages using the dial pad
:: Skype 5 for iOS
1) Sign into Skype.
2) Tap the dial pad icon
3) Enter the mobile number and tap Save phone number.*
4) Set a name for the number and tap the check mark icon.
5) Find the new entry in the people screen and tap it.
6) Type your SMS message in the Type an SMS here field and tap the send icon.

*Note: For devices with 3.5-inch screens (iPhone 4s and below), the Save phone number icon will not appear. In this case, you will have to call the number and find it in the recent list to send an SMS message.

:: Skype 4 for iOS
1) Sign in to Skype.
2) Tap a contact you’d like to send an SMS text message to.
3) Tap More, then select SMS.
4) Type your SMS text message and tap Send.

To send an SMS text message from Skype to a contact in your iPhone Contacts/iPod Contacts:
1) Sign in to Skype.
2) Select iPhone Contacts/iPod Contacts.
3) Tap the contact you’d like to send an SMS text message to, then select the phone number.
4) Tap , then enter your SMS text message and tap Send.
Unfortunately, the person you sent the SMS text message to won’t be able to reply you on Skype.

To make video calls, you'll need an iPhone 3GS or newer (or a 3rd generation iPod touch or newer). Your contacts will only be able to see you if your device has a camera. Make sure your device is running iOS 4.3 or higher, and that you’re using the latest version of Skype for iPhone.
You need to be using Skype 3.0.1 for iPhone or higher to call a contact who is using Skype for TV.

To start a video call with Skype for iPhone:
If you’re on a Skype-to-Skype voice call, you can turn the video on at any time. Simply tap the camera icon during a call to start sending video.

To start a video call with Skype for iPhone:
1) Start Skype.
2) Type the name of the person you wish to call into the Search bar to find them. Alternatively you can click on the Contacts tab or scroll through your conversation list to find the most recent conversation with that person.
3) Tap the contact, then tap the Video Call button at the top of the screen to start the video call.
If you’re on a Skype-to-Skype voice call, you can turn the video on at any time. Simply tap the camera icon during a call to start sending video.

During a video call, you can:
- Tap the camera icon to switch between the front and back cameras, or to turn your video off.
- Tap the microphone icon to turn your microphone on or off.
- Tap at the top-right of the screen to view and send your instant messages.
- Tap the instant message arrow at the top-left of the screen to navigate away from the video call screen (the call will stay active until you end the call).
- Tap the end call icon to end a call.

Why am I experiencing poor video call quality?
You can make Skype video calls over WiFi or a 3G/4G networks*.
The quality of the video you send and receive from your iPhone or iPod touch depends on your internet connection. For best results, make sure you have nothing else running that might use up your bandwidth.

*Additional data charges may apply. Check with your mobile operator for details.

Sending images on Skype 5 for iOS
1) Sign in to Skype and select the contact you’d like to send an image to.
2) Tap the paperclip icon
3) Tap the photo icon
- Choose the photo on your device you wish to send. You can also take a new photo if you want.
- Tap choose; your photo will send automatically.

Receiving images on Skype 5 for iOS
To get the image your contact is sending you, follow these steps:
1) Sign in to Skype. If someone has sent you a photo, it should appear in your timeline.
2) You might also see a message saying "to view this shared photo, go to", followed by a link. Click the link, log in, and view the photo. To save a photo received in this manner, tap and hold the photo, then choose Save Image.
To find the images you’ve received, open the Photos app on your device.
If your contact is trying to send you a different type of file, you’ll be notified of the file transfer, but you won’t be able to accept the file.

Sending images on Skype 4 for iOS
1) Sign in to Skype and select the contact you’d like to send an image to.
2) Tap More > Send Photo.
If you use a first generation iPad and have no Video Messaging ability, the More icon does not appear. In the Contact card, tap Send Photo directly.
3) Select an image saved on your iPhone or iPad, or take a new one. The image file can’t be larger than 25 MB.
4) You can send your file only after your contact accepts it. You’ll see a progress bar showing you how much time is left until your image is sent. You can stop sending your file at any time by tapping x.

Receiving images on Skype 4 for iOS
1) Sign in to Skype. You’ll see a notification dialog telling you that someone wants to send you a file.
2) Tap Accept to receive the image, or tap Decline to reject the transfer.
3) When the file transfer is complete, the image you’ve received opens automatically.
To find the images you’ve received, open the Photos app on your iPad.
If your contact is trying to send you a different type of file, you’ll be notified of the file transfer but you won’t be able to accept the file.

Technical Issues: Download, Install, Setting

Only download the Skype install file from the official Skype websites (www.skype.com or http://skype.pchome.com.tw). Do not download Skype from anywhere else. If you have downloaded a Skype install file but are unsure if it is from Skype, we suggest that you download it again from the Skype website.

Before you begin, make sure there is not a problem with Skype at the moment. Do this by checking the Heartbeat blog to see how Skype's products and features are performing. If there is a problem, keep checking and we’ll let you know as soon as we fix it.

Problem Solution
Is there a problem with your browser? Try using a different browser to download Skype.
Is there a problem with your internet connection? Close any applications that use the internet (especially those that might be playing music or video) and cancel any file downloads. If you are using a wireless connection, make sure you have a good signal. Then try again.
Does your browser allow pop-up windows? Ensure that your browser allows pop-up windows, or add www.skype.com to your pop-up blocker exceptions list.
Are you running any download management software? Temporarily disable any download management software (such as Download Accelerator) you may be running. You can re-enable this once the download has completed. 
Are you running any security software? Temporarily disable any security software, such as a firewall or antivirus, you may be running. You can re-enable this once the download has completed. 
Are you downloading Skype to a network drive? Make sure that you download Skype to a folder on your computer, not to a network drive which may not be accessible.
Do you get a permissions error? Make sure that you have read and write access to the folder you’re downloading to. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop.


If you have followed the advice above but still can't download Skype, try downloading Skype on another computer and then transferring the Skype install file to your computer.
Once you have downloaded Skype, run the install file and follow the on-screen instructions. (If you have previously installed Skype, make sure it is not open before you run the install file. The quickest way to do this is to right-click the Skype icon displayed in the system tray at the bottom right of the screen and select Quit.)

Follow the steps below to resolve your problem:

Step Description
Reinstall Skype Download and install the latest version of Skype.
Update Windows Ensure that Windows has the latest service packs and updates installed.
Make sure you have the latest version of DirectX For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, you can download it here.
Make sure you have the latest device drivers You can obtain the most recent drivers for your sound and video hardware from the website of your hardware manufacturer.
Ensure Skype is not running in compatibility mode Running Skype in compatibility mode is not recommended. If you do, Skype may not work correctly. Make sure that Skype is not running in compatibility mode.
Restart your system If you have updated your system, for example if you have installed or uninstalled any programs, you may need to restart your computer.
Make sure your firewall settings are correctly configured If you have a firewall, you may need to update your firewall setting to work with Skype.
Undo any changes to your system settings Manually editing your system settings can cause Skype to crash. Please undo changes you may have made before Skype started crashing.

If none of the above helps, completely uninstall and then reinstall Skype.

1) Please sign out all devices, and sign-in the account again using PC or MAC.
2) Find a chat (any chat will do), and type in the command "/remotelogout", click Enter to send out the command (the command will not be shown to your contact)
3) Sign-out of the account

This command will force logout the account on all devices.

Sometimes you may see the "Disk I/O error" message when attempting to sign in to Skype.



To resolve this problem, make sure that you are using the latest version of Skype.

However, if the same error happens again, please try the following steps:
1. Open the File Explorer (for Windows) then copy and paste the following path to the address bar: %appdata%
2. Look for the folder with the same name as your Skype name and delete it. If you're signing in with your Microsoft account, the folder will start with live#3.
This will delete your chat history. To save your chat history, open the above folder and copy the main.db file and the chatsync folder to another location. You will be able to transfer them back (described in step 7 below). Be aware that we cannot guarantee your entire chat history will be restored.

3. Restart Skype and sign in with your Skype name and password.

4. The folder you deleted in step 6 will be re-created. If you saved your chat history files (described in step 6), transfer them back into the folder with the same name as your Skype name.

When you try signing in to Skype for Windows desktop, you may sometimes get a blank blue screen displaying only the Skype logo. (You might also get a blank white screen if you're tying to sign in with a Microsoft account.)


If you are experiencing this issue, try the following to resolve it:
Resetting Internet Explorer settings
Creating a shortcut for the Skype sign-in window
Running the LoginCleanup file
Creating a log file

Before proceeding further, make sure that:
• You’ve updated your Windows operating system with the latest service packs and fixes.
• You’ve updated your Internet Explorer to the latest version.
• You’ve updated your Skype application to the latest version.


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- Resetting Internet Explorer settings
Try resetting your Internet Explorer settings. You can do this easily by clicking the Reset Internet Explorer settings link on the Microsoft support webpage.
Skype takes its browser settings from Internet Explorer, so you’ll need to reset its settings even if it’s not your primary browser.

If you have uninstalled Internet Explorer, you will need to install its latest version and reset your settings.
If this doesn't work, delete the contents of your Temporary Internet Files folder, by clicking theFix this problem link on the Microsoft support webpage.


- Creating a shortcut for the Skype sign-in window
To create a shortcut for the Skype sign-in window, follow these steps*:
1. Quit Skype. To do this, right-click the Skype icon in the system tray at the bottom right of the screen and select Quit.
2. Right-click on your computer’s desktop and select New > Shortcut.
3. In the Type the location of the item field, insert the following:
"C:\Program Files\Skype\Phone\Skype.exe" /legacylogin
or if you have a 64-bit operating system:
"C:\Program Files (x86)\Skype\Phone\Skype.exe" /legacylogin
4. Click Next.
5. Give the shortcut a name, and click Finish.
6. Double-click this shortcut and sign in with your Skype Name and password.

**These instructions don’t apply, if you sign in to Skype with your Microsoft or Facebook account.**


-Running the LoginCleanup file
To be able to clean the login files on you machine, you will need to download and run (double-click) the Login Cleanup file. By choosing to downloading and run this tool you are accepting the associated End User License Agreement.

To run the LoginCleanup file:
1. Click to Download LoginCleanup.
2. Click Open in the download dialog.


3. In the folder that opens, double-click the LoginCleanup file.


4. A Windows Security warning will appear. Click Run.


5. The LoginCleanup file will run, close Skype, and restart Skype.
6. Wait for Skype to restart and try logging in again.


- Creating a log file
If the issue persists, you can create a log file, attach it to your email and send it to our Customer Service

Reinstalling or upgrading Skype can cause your firewall settings to become out of date. This can affect the quality of your audio calls.
If you are using Windows Firewall, follow the instructions below to update your firewall settings. If you are not using Windows Firewall, please ensure that exceptions are not allowed and that Skype does not appear in any list of exceptions for your firewall. Refer to the documentation for your firewall program if you are unsure how to do this.

Updating Windows Firewall in Windows XP
To update your Windows Firewall settings in Windows XP:
1. Quit Skype.
2. Click Start > Control Panel and double-click Windows Firewall.
3. Ensure that Don’t allow exceptions is unticked.


4. Select the Exceptions tab.
5. If Skype is displayed in the Programs and Services list, highlight it and click Delete.


6. When a message is displayed asking you to confirm the deletion, click Yes.
7. Click OK.
8. Sign in to Skype. When Windows Firewall asks you if you want to block Skype, click Unblock.


9. Make a test call.


Updating Windows Firewall in Windows Vista and Windows 7
To update your Windows Firewall settings in Windows Vista and Windows 7:
1. Quit Skype.
2. Click Start > Control Panel.
3. For Windows Vista: Click Administrative Tools and Windows Firewall with Advanced Security.
 For Windows 7: Click System and Security. Click Windows Firewall and Advanced Settings.
4. Select and right-click Inbound Rules and select New Rule to display the New Inbound Rule Wizard.


5. Select Program and click Next.
6. Select This program path and click Browse.
7. Browse to the folder "C:/Program Files/Skype/Phone/", select the file Skype.exe and click Open.
8. Click Next, tick Allow the connection and click Next.
9. Ensure Domain, Private and Public are ticked and click Next.
10. In the Name field, enter Rules for Skype.
11. Click Finish. The new inbound rule is displayed in the list of inbound rules.


12. Right-click Outbound Rules and select New Rule to display the New Outbound Rule Wizard.
13. Repeat steps 5 to 11 to create a new outbound rule for Skype.
14. Restart your computer.
15. Sign in to Skype and make a test call.

If you can't see contacts in your contact list, follow the instructions below:
• First, make sure you have the latest version of Skype installed.
• If you have more than one Skype account, make sure you are signed in with the correct Skype Name. To sign in with a different account, from the menu bar, select Skype > Sign Out and then enter your Skype Name and password.
• Check that your contacts are visible:
 - Sign in to Skype and select Contacts > Hide Contacts Who and make sure that the options Are Offline, Are Offline with Call Forwarding, and Haven’t Shared Contact Details are not ticked (earlier versions may only show Are Offline). If any of the options is ticked, click to untick it.
 - Click Contacts > Contact Lists > All to make sure you see all of the contacts.
• If you cannot see your Microsoft Outlook contacts within your Skype contact list, make sure that Outlook is running, then open Skype and click Contacts > Show Outlook Contacts (if this option isn’t ticked already).
• If you have signed in to Skype with a Microsoft account and can’t see your Messenger buddies in your Skype contact list, wait about half an hour and check them again as it may take some time to synchronize your Skype contact list with Messenger.