隱私權聲明 Privacy Policy

中文 / English

為支持個人資料保護,維護個人隱私權,「連科通訊股份有限公司」(以下簡稱Linktel)謹以下列聲明,向您說明Linktel蒐集個人資料之目的、類別、利用範圍及方式、以及您所得行使之權利等事項;此份隱私權聲明及以下告知事項主要是幫助您了解Linktel關於個人資料的保護政策。若您對於個人資料保護之相關事項有任何疑問,可以和PChome & Skype客服中心聯絡,Linktel將儘快回覆說明。

■ 關於PChome & Skype 
PChome & Skype是由Linktel與Skype合作經營,並由Skype負責管理及運作系統服務。因此,所有使用者在註冊成為PChome & Skype用戶之流程中、以及日後使用PChome & Skype服務過程中,Linktel與Skype都會蒐集、處理及利用您的個人資料。

關於Skype的隱私權政策,請參閱「Skype隱私權政策」。

■ 適用範圍 
Linktel隱私權聲明及其所包含之告知事項,僅適用於Linktel所擁有及經營的網站。Linktel網站內可能包含許多連結或其他合作夥伴所提供的服務,關於該等連結網站或合作夥伴網站的隱私權聲明及與個人資料保護有關之告知事項,請參閱各該連結網站或合作夥伴網站,例如Skype網站。

■ 個人資料蒐集之目的與類別 
Linktel為了行銷、提供廣告(包括Linktel或第三方提供之廣告內容)、客戶管理與服務、經營電信業務與電信加值網路業務、網路通訊及資訊服務、電信及傳播監理、提供網路購物及其他電子商務服務、履行法定或合約義務、保護當事人及相關利害關係人之權益、售後服務、以及經營合於營業登記項目或組織章程所定之業務等目的,依照各該服務之性質,可能蒐集您的姓名、連絡方式(包括但不限於電話、E-MAIL及地址等)、服務單位、職稱、為完成收款或付款所需之資料、IP位址、通聯紀錄、及其他得以直接或間接識別使用者身分之個人資料。

此外,為提升服務品質,Linktel會依照所提供服務之性質,記錄使用者的IP位址、以及在Linktel相關服務內的使用活動(例如,使用者所撥打的電話號碼、所選擇之通訊位置)等資料,但是這些資料僅供作流量及通話品質分析和網路行為調查,以便於改善Linktel相關服務的服務品質,這些資料也只是總量上的分析,不會和特定個人相連繫。

當您使用PChome & Skype服務時,您實際上提供了下列三種訊息:
(1) 主動資料:您主動向PChome & Skype提供的個人資料。
(2) 被動資料:您在使用PChome & Skype服務時,由系統自動產生的資料。
(3) 使用者資料:您與其他PChome & Skype使用者之間共享、溝通的資料。

以下會逐一說明:
主動資料:包含我們用來驗證您、並用來提供您服務的一切資訊。這包含了您的PChome & Skype使用者帳號以及密碼。您的使用者帳號以及密碼直接被儲存在PChome & Skype的中央伺服器裡。此外,主動資料還會包含您決定購買哪些付費、加值服務的付費資料。主動資料還包括您主動提供的相關資料,例如,如果您使用了PChome & Skype軟體的「將PChome & Skype介紹給朋友」此一功能,您將會被直接導入PChome & Skype中的一個表格網頁,讓您能夠填寫一個以上的Email以推薦朋友一起來使用,此時您所鍵入的資訊將會暫存在伺服器中,用來發送通知您好友的電子郵件。

對於使用者的所有主動來信、填寫的問題表格、回饋表格等,Linktel皆會用於改善軟體上。Linktel也保留將使用者的評語、或回饋等,使用於行銷活動的權利。若Linktel決定將某一使用者的評價揭露在網站上或用於其他種類的行銷活動、我們不會揭露任何會透露出使用者身份的資訊,或者會在使用者同意後再行透露。

被動資料:指的是為提供您更好的功能、改善服務品質的必要資訊,包含您使用的軟體版本等。被動資料是自動產生的。除了由系統統計的許多不記名數據之外,其他所有資訊都不會被儲存在中央伺服器裡。而此統計數據也僅僅是用來提供您更好的服務品質,以及查出是否有人從事惡意破壞收費機制等不當行為。

使用者資料:包含所有你自行在個人資訊中輸入的各項資料,包括名字、Email等。也包含了你上線的狀況以及您的IP位置。主要是用來使其他人更容易的在Skype的網絡上找到您。使用者資訊並不會儲存在中央伺服器裡,而只是藉由您的填寫而暫存在整個Skype網絡上,由使用者以及其他使用者自願性的分享。當您超過一周未登入使用PChome & Skype時,任何人都將不再能以搜尋功能搜尋到您的資料,但其他人或許能透過PChome & Skype而知道您的IP位置。

■ Cookie 
為了便利使用者,Linktel網站可能使用cookie技術,以便於提供更適合使用者個人需要的服務;cookie是網站伺服器用來和使用者瀏覽器進行溝通的一種技術,它可能在使用者的電腦中儲存某些資訊,Linktel網站也會讀取儲存在使用者電腦中的cookie資料。使用者可以經由瀏覽器的設定,取消、或限制此項功能,但可能因此無法使用部份網站功能。若您想知道如何取消、或限制此項功能,請與PChome & Skype客服中心聯絡。

■ 個人資料的利用
Linktel所蒐集的足以識別使用者身分的個人資料,都僅供Linktel於其內部、依照蒐集之目的進行處理和利用,除非事先說明、或為完成提供服務或履行合約義務之必要、或是為完成或執行您已經註冊使用的相關服務或功能之必要、或依照相關法令規定或有權主管機關之命令或要求,否則Linktel不會將足以識別使用者身分的個人資料提供給第三人(包括境內及境外)、或移作蒐集目的以外之使用。

在合約有效期間內,以及法令所定應保存之期間內,Linktel會持續保管、處理及利用相關資料。

■ 使用者的資源分享
使用者在使用PChome & Skype的過程中,部分硬碟空間、網路頻寬、中央處理器的運作,將會被用來建立您與其他用戶間的通訊,漸漸的您的電腦會成為一個supernode。Supernode的意思是指您的電腦在使用PChome & Skype的時候會自然提升為一個hub,並有可能被用來協助其他的PChome & Skype使用者與其他人通話、以及獲得更好的通話品質。這其中也包含了因為防火牆或是網路的其他限制而不能與對方直接連線的使用者,能藉由安全地使用您的電腦連線,以間接的方式連接到他想撥打的用戶。當您的電腦因使用PChome & Skype服務,而在Skype網路中成為supernode時,並不會影響您平時的作業,所以您無須擔心。

■ 資料安全
Linktel將運用符合產業標準的合理技術及程序,維護個人資料安全。

在使用PChome & Skype過程中,您電腦中的檔案、您傳送給我們的資訊、以及您的電腦資源,都受到先進技術的保護,所有您提供的資料都有保護機制,只有您在個人資訊區自行設定讓其他人可查閱的資料,才會被其他人查到。所有的被動資訊僅會暫存於安全的資料庫,並且只會收集匿名的統計數據(除了部份付費加值服務所需的記帳系統以外,因為我們必須確認您的身分,並遵守當地法令,所以需要收集您的資訊)。您的電腦資源將不會因為使用PChome & Skype而被第三人擷取。

■ 資料當事人的權利
使用者可以自行登入PChome & Skype網站內查詢、閱覽本人的個人資料。若您的個人資料有變更、或發現您的個人資料不正確,可以隨時提出修改或更正。

資料當事人可以請求查詢、閱覽本人的個人資料或要求給予複本,但Linktel得酌收必要成本和費用。當蒐集個人資料之目的消失或期限屆滿時,您可要求刪除、停止處理或利用個人資料。但因Linktel執行職務或業務所必須者,不在此限。

如果您要刪除您任何已經在PChome & Skype註冊的使用者資料,您可以利用客服信箱與我們聯絡,或者直接利用網頁上問題回報表格與PChome & Skype客服人員聯絡。在收到您欲刪除個人資料的訊息後,我們會以Email方式跟您確認並告知收到此一訊息,接下來我們會在十五個工作天內,盡可能的刪除相關資料(除了法令規定必須保留,以及不當使用、違法使用的相關資料以外)。請注意!PChome & Skype有可能會因為個人使用後殘存在網路上的資料,而造成無法完全移除您的使用者帳號,此時,帳號刪除程序可能失敗。此外,PChome & Skype在法令允許的情況下,也保留不接受帳號刪除的權利。

■ 影響
為使PChome & Skype相關服務得以順利提供、或使相關交易得以順利完成或履行完畢,若您不願意提供各該服務或交易所要求的相關個人資料予Linktel及其合作夥伴,並同意Linktel及其合作夥伴就該等個人資料依法令規定、相關服務約定條款、相關隱私權政策及其相關告知內容等,為相關之個人資料蒐集、處理、利用及國際傳輸,PChome & Skype將尊重您的決定,但依照各該服務之性質或條件,您可能因此無法使用該等服務或完成相關交易,PChome & Skype並保留是否同意提供該等相關服務或完成相關交易之權利。

■ 修訂之權利
Linktel有權隨時修訂本隱私權政策及相關告知事項,並得於修訂後公佈在PChome & Skype網站上之適當位置,不另行個別通知,您可以隨時在PChome & Skype網站上詳閱修訂後的隱私權政策及相關告知事項。


Privacy Policy

To support the protection of personal data and maintain the right to personal privacy, Linktel, Inc. ("Linktel"), in the following statement, will explain to you the purposes, categories, and the scope and method of use of the collection of personal data by Linktel, as well as the related rights you are entitled to exercise. The purpose of this privacy policy and the disclosures below is to help you understand the personal data protection policy adopted by Linktel. If you have any questions regarding matters related to the protection of personal data, you may contact the PChome & Skype customer service center, and Linktel will respond with an explanation as soon as possible.

■ About PChome & Skype 
PChome & Skype is operated jointly by Linktel and Skype, and Skype is in charge of the administration and operating system services. During the process of your registration as a PChome & Skype user and your subsequent use of PChome & Skype service, both Linktel and Skype will collect, process, and use your personal data.

You may visit the Skype Privacy Policy page to learn more about Skype's privacy policy.

■ Scope of applicability 
The Linktel privacy policy and the disclosures contained herein are applicable only to the websites owned and operated by Linktel. The Linktel websites may possibly contain website links or services provided by other cooperating partners, and for the privacy policies and the disclosures regarding personal data protection adopted by those linked websites or the cooperating partners' websites, please go to their respective websites, for example, the Skype website.

■ The purposes and categories of personal data collection 
For the purposes of marketing, providing advertisements (including those provided by Linktel or third parties), customer management and service, operating telecommunication businesses and telecommunication value-added network businesses, providing network communication and information services, regulatory supervision of telecommunications and communications, providing internet shopping and other e-commerce services, fulfilling legal and contractual obligations, protecting the rights and interests of the parties and interested parties, providing after-sales services, and operating businesses in conformance with the lines of business specified in the business registration or articles of incorporation, Linktel, in accordance with the nature of each of those services, may possibly collect your name, contact information (including, but not limited to, telephone number, email address, and postal address), the name of the entity you work for, your occupational title, information necessary for completing collection o
In addition, to improve service quality, Linktel, in accordance with the nature of the services it provides, will record the user's IP address and the data of the activities engaged in by the user in using Linktel services (e.g. the telephone number dialed by the user and the location for communication selected by the user). But such data will be used only to analyze the network traffic and communication quality and to study network behavior so that the quality of Linktel services can be improved, and the data will be used only in aggregate analysis and will not be linked to any specific individuals.

In practice, you will be providing the following three types of data when you use the PChome & Skype service:
(1) Active data: Personal data that you voluntarily provide to PChome & Skype.
(2) Passive data: Data automatically generated by the system when you use the PChome & Skype service.
(3) User data: Data that you share with or communicate to other PChome & Skype users.

The three types of data are explained as follows:
Active data: Active data encompasses all information that is used to verify your identity and provide services for you, and such data includes your Skype user account and password, which are directly stored in the central servers of Skype. Active data also includes payment data in connection with your decisions about purchase of paid or value added services. Active data further includes other data that you voluntarily provide. For example, if you use the "Recommend PChome & Skype to Friends" function, you will be directed straight to one PChome & Skype web page containing a form that allows you to fill in one or more email addresses to invite friends to use PChome & Skype, and the information you have filled in the form will be temporarily stored in the server so that email notifications can be sent over to the friends you have recommended.

Linktel will use any letters spontaneously sent and questions or feedback filled in the forms by users to improve the software. Linktel also reserves the right to use those comments or feedback in marketing activities. If Linktel decides to disclose the comment of a user on the website or to use it in other types of marketing activities, Linktel will not disclose any information that is likely to reveal the identity of the user, or alternatively, Linktel will disclose the information only after obtaining the consent of the user.

Passive data: Passive data means information necessary for the provision of better functionality and improvement of service quality. Such information includes the version of the software you use. Passive data is generated automatically. Except for the various anonymous data collected by the system as statistics, none of the other information will be stored in the central servers. The statistics are used only to provide you with better service quality and to find out whether there is anyone attempting to vandalize the payment system or engage in other improper conduct.

User data: User data encompasses all of the data that you enter in the personal profile, including your name and email address. User data also includes your online status and your IP address, which is mainly used to enable other people to locate you more easily in the Skype network. Instead of being stored in the central servers, user data will be temporarily stored in the Skype network when you enter the data, and it is shared with other users by the user voluntarily. If you have not logged in your Skype account for more than one week, no one will be able to search out your data by using the search function, but other people may possibly become aware of your IP address through Skype.

■ Cookie 
For the convenience of its users, the Linktel websites may use web cookies to enable it to provide services better suited to the needs of individual users. Cookies are a type of technology allowing website servers to communicate with a user's browser, and may involve the storage of some data on the user's computer. The Linktel websites will also read information stored in the cookies on a user's computer. Users may use their browser settings to turn off or restrict this function, but this might result in the user being unable to use certain website functions. If you wish to know how to turn off or restrict the cookie function, please contact the PChome & Skype customer service center.

■ The use of personal data
The personal data collected by Linktel that is sufficient to identify a user is provided only for processing and use by Linktel internally in accordance with the purposes of its collection. Linktel will not provide information sufficient to identify a user to any third party (either onshore or offshore), or use the data for any purpose other than the purposes for which it is collected, unless it gives prior explanation, or as necessary for the purpose of completing provision of services or fulfilling contractual obligations, or as necessary for the completion or execution of relevant services or functions for which you have already registered for use, or in accordance with applicable laws and regulations, or as ordered or requested by a competent authority so empowered.

Linktel will continue to retain, process, and use relevant information during the effective term of the Agreement and the period for which the information is required to be retained as provided by laws or regulations.

■ Sharing of user's resource
In the process of your use of the Skype service, part of the space of your hard drive, network bandwidth, and the operation of the central processing unit will be used to establish the communication between you and other users, and your computer will gradually become a supernode. Becoming a supernode means that when you use the Skype service on your computer, it will be configured as a hub and possibly used to assist other Skype users in communicating with other people and to achieve better communication quality. It also means that a user who cannot be directly connected to another party due to a firewall or other network restrictions will be able to indirectly reach the party that the user intends to call through the secure use of your computer connection. When your computer becomes a supernode in the Skype network because of your use of the Skype service, you may rest assured that the usual operation of the computer will not be affected.

■ Data security
Linktel will maintain the security of personal data by employing reasonable technology and procedures consistent with industry standards.

In the process of using Skype, the files in your computer, the information you transmit to Linktel, and the resource of your computer are all protected in accordance with advanced technologies. Protection mechanisms are in place for all of the data you provide, and the data searchable by others will be limited to only what you have set in the personal profile to be available for search by others. All passive data will be stored only temporarily in a secure database, and only anonymous statistics will be collected (with the exception of the data required for the billing systems of certain paid or value-added services that require Linktel to collect your information to confirm your identity and to comply with local laws and regulations). The resource of your computer will not be accessed by third parties because of the use of the Skype service.

■ Rights of the party whose data is collected
Users may log in to the PChome & Skype website to search or review their own personal data. If your personal data has changed, or you discover your personal data is incorrect, you may request revision or correction at any time.

The party whose data is collected may request a search or review of their own personal data or may request that the party be given a copy, provided that Linktel may collect necessary fees and costs at its discretion. When there no longer exists a purpose for collecting the data, or the prescribed period has expired, you may request that the data be deleted or that processing and use of the data cease, provided that this does not apply when the data is necessary for Linktel in its execution of duties or business.

If you wish to delete any user data that has been registered with PChome & Skype, you may contact Linktel by sending an email to the customer service mailbox, or alternatively, you may contact the customer service personnel of PChome & Skype directly using the problem reporting form provided on the website. After receiving your request for deletion of personal data, Linktel will confirm with you by email and inform you of its receipt of your message, and within the following 15 working days, Linktel will delete the related data to the greatest extent possible (with the exception of data for which retention is required by a law or regulation, and data in connection with improper or illegal use). IMPORTANT: PChome & Skype may possibly be unable to completely remove your user account because of residual data left on the Internet after individual uses, and in such case, the account deletion procedure may possibly fail. In addition, to the extent permitted by laws and regulations, PChome & Skype reserves the right not to accept a request for account deletion.

■ Effects of exercising rights
If you are unwilling to provide to Linktel and its cooperating partners the required personal data that will enable the smooth provision of PChome & Skype related services or allow a given transaction to be successfully completed or carried through to conclusion, and to consent to the collection, processing, use, and international transmission of such personal data by Linktel and its cooperating partners in accordance with laws and regulations, related terms of service, and related privacy policy and its disclosures, PChome & Skype will respect your decision, but depending on the nature or requirements of any given service, you may, as a result, be unable to use the given service or complete the given transaction. PChome & Skype also reserves the right to refuse to provide any such service or to complete any such transaction.

■ The right to amend the privacy policy
Linktel is entitled to amend this privacy policy and the related disclosures at any time, and may subsequently publish the amendments on an appropriate location of the PChome & Skype website without giving individual notifications. You may at any time review the amended privacy policy and related disclosures on the PChome & Skype website.